Shipping policy
SHIPPING POLICY
Last updated: August 4, 2026
This policy explains Teralven's general order-processing and delivery practices. The product page, cart, checkout, and order confirmation may contain product-specific information that forms part of this policy.
WHERE WE SHIP
Teralven's initial customer market is the United States.
Availability may vary by product, destination, carrier, supplier, and fulfillment route. An order is not accepted for a destination that the checkout does not support.
PROCESSING AND DELIVERY ESTIMATES
The applicable processing estimate and delivery estimate will be displayed before purchase when available.
Processing time is the period before an order is handed to the carrier. Transit time begins after the carrier receives the shipment.
Delivery dates are estimates, not guarantees, unless Teralven expressly states otherwise in writing.
Weekends, holidays, severe weather, carrier disruptions, customs processing, address problems, high order volume, and events outside reasonable control can affect delivery.
Teralven will not publish a product-specific shipping promise unless it has a reasonable basis for believing the order can be shipped within the stated time.
ORDER CONFIRMATION AND TRACKING
After a valid order is placed, the customer receives an order confirmation at the email address provided at checkout.
A shipping confirmation and tracking information will be sent when tracking becomes available.
Tracking may take time to update after a label is created or a shipment is transferred between carriers. A tracking status that has not updated immediately does not necessarily mean the shipment has stopped moving.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address. Review the address before submitting the order.
Email teralvengoods@gmail.com immediately to request an address correction.
Teralven cannot guarantee a correction after processing or fulfillment has begun and is not responsible for a failed delivery caused by an incorrect or incomplete address supplied by the customer.
Additional shipping or replacement costs resulting from an incorrect customer-supplied address may be charged to the customer when permitted by law.
DELAYED ORDERS
If Teralven learns that an order cannot be shipped within the time stated before purchase, Teralven will provide the customer with the available options required by applicable law.
These options may include consenting to a revised shipping date or cancelling the unshipped order for a refund.
Email teralvengoods@gmail.com when an order is materially past the latest stated delivery estimate and tracking does not explain the delay.
LOST, DAMAGED, OR INCORRECTLY DELIVERED SHIPMENTS
For a shipment marked delivered but not received, first:
• Verify the shipping address in the order confirmation
• Check the delivery location, household members, building staff, and nearby secure locations
• Allow a short period for a premature carrier scan when appropriate
Then email teralvengoods@gmail.com with the order number and relevant details.
Teralven may require cooperation with a carrier investigation, a written statement, or other reasonable evidence before providing a remedy.
For visible shipping damage, retain the product, packaging, shipping label, and all contents and send clear photographs or video as soon as possible.
SPLIT SHIPMENTS
An order may arrive in more than one package when items are fulfilled from different locations or at different times.
Separate tracking information may be provided for each package.
You will not be charged additional shipping solely because Teralven divides one order into multiple shipments unless that charge was disclosed before purchase.
TAXES, DUTIES, AND IMPORT CHARGES
Applicable sales taxes collected by Teralven will be shown at checkout.
When a product may create duties, import taxes, brokerage fees, or similar charges not collected at checkout, that possibility should be disclosed before purchase.
Customers are responsible for charges clearly disclosed before purchase unless applicable law requires otherwise.
REFUSED AND UNDELIVERABLE PACKAGES
A package returned because it was refused, unclaimed, or undeliverable may require additional shipping charges before reshipment.
Any refund for an approved returned package will be handled under the Return and Refund Policy and may exclude non-refundable shipping costs when permitted by law.
CONTACT
Shipping questions must be sent to:
teralvengoods@gmail.com