Privacy policy
PRIVACY POLICY
Last updated: August 4, 2026
This Privacy Policy explains how Teralven collects, uses, discloses, and retains personal information when you visit teralven.co, communicate with us, place an order, request support, or otherwise interact with the store.
Teralven is responsible for the personal information under its control.
Privacy questions, access requests, correction requests, deletion requests, and complaints may be sent to teralvengoods@gmail.com with the subject line “Privacy Request.”
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with the store, we may collect the following information.
INFORMATION YOU PROVIDE
• Name
• Email address
• Billing and shipping address
• Phone number when you choose or are required to provide it for delivery
• Order and transaction details
• Product selections, sizes, variants, and personalization details
• Messages, reviews, support requests, return requests, and photographs or video submitted for a claim
• Marketing preferences
• Account information when customer accounts are enabled
PAYMENT INFORMATION
Payments are processed by Shopify and applicable payment providers.
Teralven generally does not receive or store complete payment-card numbers.
We receive transaction status, payment-method type, fraud indicators, and related information needed to administer the order.
INFORMATION COLLECTED AUTOMATICALLY
When you use the website, Shopify and enabled service providers may collect:
• IP address
• Browser and device information
• Cookie and similar-technology identifiers
• Pages viewed and actions taken
• Referral and advertising information
• Approximate location derived from technical information
• Security, diagnostic, and performance data
2. HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you
• Automatically through the website, cookies, and similar technologies
• From Shopify and payment providers
• From fulfillment providers and carriers
• From fraud-prevention, analytics, customer-support, and advertising providers when enabled
• From other parties when permitted by law
3. WHY WE USE PERSONAL INFORMATION
We may use personal information to:
• Provide, process, and fulfill orders
• Process payments, refunds, returns, replacements, and cancellations
• Communicate about orders, delivery, support, and policy updates
• Verify identity and prevent fraud, abuse, and security incidents
• Provide product personalization requested by the customer
• Operate, troubleshoot, secure, analyze, and improve the website
• Comply with legal, tax, accounting, recordkeeping, and regulatory obligations
• Establish, exercise, or defend legal claims
• Send marketing communications when permitted and provide an unsubscribe method
• Personalize advertising or measure advertising performance when the relevant tools and permissions are enabled
4. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to service providers and other parties that need it to perform services for Teralven, including:
• Shopify, which hosts and operates the ecommerce platform
• Payment processors and financial institutions
• Suppliers, manufacturers, fulfillment providers, warehouses, and carriers
• Customer-support, email, security, fraud-prevention, analytics, and information-technology providers
• Advertising and marketing platforms when enabled
• Professional advisers such as accountants, insurers, auditors, and legal advisers
• Government, regulatory, law-enforcement, or judicial authorities when required or permitted by law
• A buyer, successor, or adviser in connection with a proposed or completed merger, financing, sale, restructuring, or similar business transaction
We require service providers to handle personal information for authorized purposes and with appropriate safeguards, subject to their roles and applicable law.
5. SHOPIFY
The store is hosted by Shopify.
Information submitted through the store is transmitted to and processed by Shopify and relevant service providers, which may operate in countries other than your own.
Shopify may process information as a service provider to Teralven and, for certain features, for purposes described in Shopify's own privacy notices.
Your use of Shopify services may also be subject to Shopify's privacy documentation.
6. COOKIES, ANALYTICS, AND ADVERTISING
The website may use cookies and similar technologies that are necessary for checkout, security, preferences, analytics, and advertising.
Where required, the store will provide a cookie-consent or privacy-choice mechanism.
Depending on where you live, you may have the right to opt out of certain targeted advertising, sale, or sharing activities as those terms are defined by applicable law.
The specific tools used can change. The store's cookie banner, privacy settings, or data-sharing opt-out page should be used where available.
7. MARKETING COMMUNICATIONS
Teralven may send promotional email only when permitted by law.
You may unsubscribe using the link in a marketing email or by emailing teralvengoods@gmail.com.
Unsubscribing from marketing does not stop transactional messages needed for orders, security, support, refunds, or legal notices.
8. INTERNATIONAL PROCESSING
Teralven, Shopify, and service providers may process personal information outside your province, state, or country.
Privacy and government-access laws in those locations may differ from the laws where you live.
When required, appropriate contractual or legal safeguards will be used for international transfers.
9. RETENTION
Teralven retains personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, accounting, tax, warranty, dispute, and legal-compliance needs.
Retention periods vary by information type and legal obligation.
Information may be deleted, anonymized, or securely retained when the applicable period ends.
10. SECURITY
Teralven uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information.
No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
Do not send payment-card numbers, passwords, government identification numbers, or other unnecessary sensitive information by email or through the contact form.
11. YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable exceptions, you may have rights to:
• Request access to personal information
• Request correction of inaccurate information
• Request deletion
• Request a portable copy
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Opt out of certain targeted advertising, sale, or sharing activities
• Complain about Teralven's privacy practices
To make a request, email teralvengoods@gmail.com with the subject line “Privacy Request.”
Describe the request and include enough information to identify the relevant account or transaction.
Teralven may need to verify your identity before responding.
Authorized agents may submit requests when permitted by law, but Teralven may require proof of authorization and identity verification.
Teralven will not unlawfully discriminate against you for exercising a privacy right.
12. CHILDREN'S INFORMATION
The store is not directed to children.
Teralven does not knowingly collect personal information from a child who cannot lawfully consent to the relevant processing.
A parent or guardian who believes a child provided personal information may contact teralvengoods@gmail.com.
13. THIRD-PARTY WEBSITES
The website may link to third-party websites or services.
Teralven is not responsible for the privacy, security, or content practices of an independent third party.
Review the third party's policies before providing information.
14. CHANGES TO THIS PRIVACY POLICY
Teralven may update this Privacy Policy to reflect changes in law, technology, services, suppliers, or information-handling practices.
The updated version will be posted with a revised “Last updated” date.
Additional notice will be provided when required by law.
15. QUESTIONS AND COMPLAINTS
Questions, requests, and complaints about privacy must be sent to:
teralvengoods@gmail.com
Use the subject line:
Privacy Request