Use this page to prepare the information needed for product questions and order support.
What to include
- Your order number, when applicable
- The email address used at checkout
- A concise description of the question or problem
- Photos of damage, defects, incorrect items, packaging, or labels when relevant
Do not send full payment-card numbers, account passwords, government identification, or other unnecessary sensitive information.
Change or cancel an order
Contact us as soon as possible. A change or cancellation cannot be guaranteed after fulfillment has started or a personalized item has entered production.
Tracking and delivery
Check the tracking link sent to your checkout email when tracking is available. If the carrier reports an exception, prolonged delay, or delivery you cannot locate, send us the order number and relevant tracking details.
Damaged, incorrect, or incomplete orders
Keep the item and packaging while the issue is reviewed. Send clear photos and identify what is damaged, incorrect, or missing. Do not discard or return anything until instructions are provided.
Returns and refunds
Review the product page and the Returns & Refunds page, then contact us before mailing an item back.
Contact
Email teralvengoods@gmail.com or use the Contact page.