Return eligibility, deadlines, product-specific exclusions, and any return-shipping responsibility are disclosed on the product page when they apply. Contact us before sending an item back; unauthorized returns may not be accepted or correctly routed.
Change-of-mind requests
We review change-of-mind return requests based on the product, its condition, the fulfillment method, the disclosure shown before purchase, and applicable law. Items generally need to be unused and include their original components and packaging unless the product page states otherwise.
Personalized and made-to-order items
Personalized, customized, or made-to-order products may not be eligible for change-of-mind returns when that limitation was disclosed before purchase. This does not remove support for items that arrive damaged, defective, materially different from the listing, or incorrect.
Damaged, defective, incorrect, or missing items
Contact us promptly with your order number, a description of the issue, and clear photos when relevant. We will review the evidence and fulfillment record before confirming the appropriate remedy.
Approved refunds
Approved refunds are issued to the original payment method unless another lawful method is agreed. Your bank or payment provider controls how long the credit takes to appear after it is issued.
How to request help
Email teralvengoods@gmail.com or use the Contact page. Do not mail an item until return instructions have been provided.